Bottle Buy Back - Guarantee
To Submit a Claim:
1. Contact your Sales Consultant or the Cork Supply office at +351 227 471 400 to report that you have a DS100 cork you believe is exhibiting TCA.
2. Your Sales Consultant will pick up the bottle and DS100 cork and bring it to our lab. If your winery is not in the local area, please pack the bottle and DS100 cork in a suitable container and send it to our offices at:
Cork Supply Portugal
Rua Nova do Fial, Nº 102, Apartado 19
4536-907 S. Paio de Oleiros
3. Cork Supply’s Technical Services Laboratory will test the wine and cork for taint and report findings to you within four business days from the date we receive your bottle and DS100 cork.
4. If the submitted sample is determined to have cork-derived TCA greater than or equal to 1.0 ppt (parts per trillion) by the laboratory, we will reimburse you for the retail release price of the wine. This price will be determined based on the release price as published on the winery’s website.
Please note: This guarantee is only valid for DS100 corks that were shipped and invoiced between January 1, 2015 and December 31, 2016. Also, in order to be eligible for the reimbursement, the date of submission of the wine and cork to Cork Supply must be within 5 years of the DS100 order delivery date.